Return Policy

Return Policy

Online Purchases

ITEMS AT REGULAR PRICE AND ON SALE

14 days for the return or a full refund of merchandise purchased.

Refunds can be made through courier.

RETURN POLICY

  • GENERAL CONDITIONS

    1. Refunds will be made according to the payment method used for the purchase.

    2. If you Paid Cash On Delivery, you will be refunded as Discount code for your future purchase or you can fill in your bank details here

    3. Promotional Items: The return of items purchased during a promotion may void the conditions relating to this offer. In this case, the value of the returned item and other items included in the promotion will be recalculated based on the new terms of sale.

    4. All merchandise eligible for a return must be in its original condition, must not have been worn, must not have been washed and the original price tags must still be attached. Excluding unreturnable products (Panties, Bras, Lingerie, Accessories, and Swimwear).

    5. If you return non-returnable item or wrong items the package will be declined and you will be charged SAR 25 shipping fees and the item will be sent back to your address.

    6. Sales are final for body products and items sold for the Roses of Hope Foundation.

    7. A gift card cannot be purchased with another gift card.

    8. A gift card cannot be refunded nor replaced if lost or stolen.

  • HOW TO MAIL RETURN FOR ONLINE PURCHASES?

    Returns are only processed through retrun center here

    Please note that shipping and handling charges will not be refunded unless the merchandise is returned because it is defective, or La Vie en Rose is at fault. In this case, the goods must be returned only by mail. Please contact our customer service using live chat or email support@lavieenrose.com.sa.

  • HOW TO MAKE AN IN-STORE RETURN FOR PURCHASES MADE ONLINE?

    In store returns are currently unavailable.

  • CONDITIONS AND EXCEPTIONS

    1. Shipping and handling charges will not be refunded.

    2. Failure to present the original payment card will result in a refund using a la Vie en Rose gift card or you can list your bank details here

    3. All merchandise eligible for a return must be in its original condition, must not have been worn, must not have been washed and the original price tags must still be attached.

    4. Sales are final for Panties, Bras Lingerie, Accessories and Swimwear.

    Click here to find a store in your area

    Do you have further questions? Contact our customer service by email  supoort@lavieenrose.com.sa.

  • What Shipping Methods are Available?

    We provide standard shipping to all cities in Saudi Arabia through locally operating courier companies:

    Aramex
    JTExpress
    Labaih
    LastStep
    SLS

TERMS AND CONDITIONS

1. For hygienic reasons, it is not possible for us to refund or exchange panties, bras, shapewear, swimwear, and accessories.

2. All merchandise eligible for return must be intact, not washed or worn and original price tags must still be attached.

3. Promotions Items: The return of items purchased during a promotion may void the conditions relating to this offer. In this case, the value of the returned item and the other items included in the promotion will be recalculated according to the new conditions of sale.

4. Sales are final for Panties, Bras Lingerie, Accessories and Swimwear.

5. A gift card cannot be refunded or replaced if lost or stolen.